Shipping policy
Shipping Policy
Last updated: 24 August 2026
This Shipping Policy applies to orders placed with NexGen 3D Prints, operated under Spectrum Innovations.
Made-to-Order Production
Many of our products are 3D printed to order. This means your item may need to be manufactured before it can be dispatched.
Production time and delivery time are separate.
We aim to manufacture and dispatch orders as quickly as reasonably possible. Production times can vary depending on the size and complexity of the print, material availability, current order volume and the number of items ordered.
Where an unexpected production delay significantly affects your order, we will make reasonable efforts to keep you informed.
UK Delivery
UK orders are normally dispatched using Royal Mail.
Available delivery services and their current prices will be displayed at checkout before payment.
Delivery estimates provided by Royal Mail or displayed at checkout begin after your order has been produced and dispatched.
Delivery estimates are not guaranteed unless the selected delivery service expressly provides a guaranteed delivery date.
Shipping Charges
Shipping charges are calculated and displayed during checkout.
Any free-delivery promotion or threshold displayed by our store is subject to the conditions shown at checkout at the time the order is placed.
Order Tracking
Where a tracked delivery service is used, tracking information will be provided when available after your order has been dispatched.
Tracking information may take some time to update after the parcel has been accepted by the carrier.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact us as soon as possible if you notice an error in your address. We will try to correct it if the order has not yet been dispatched.
Once an order has been dispatched, we may not be able to change its destination.
Failed or Returned Deliveries
If a parcel is returned to us because delivery could not be completed, we will contact you to discuss the available options.
Additional postage charges may apply where redelivery is required because an incorrect or incomplete address was supplied by the customer or the parcel was not collected when required.
This does not affect your statutory rights where the delivery problem was caused by us or the carrier.
Lost or Damaged Parcels
If your order arrives damaged, or you believe it has been lost during delivery, please contact us with your order number and relevant details.
For damaged deliveries, photographs of the product and packaging may help us investigate the issue with the carrier.
Where we are legally responsible for getting the goods to you, we will provide the appropriate remedy in accordance with your consumer rights.
International Shipping
International delivery may be available to selected destinations shown during checkout.
Delivery times vary considerably between countries and may be affected by customs processing and the destination country's postal service.
Customers may be responsible for import VAT, customs duties or other charges imposed by the destination country where applicable. Any such charges are separate from the price charged by NexGen 3D Prints unless checkout expressly states otherwise.
Some products or destinations may not be eligible for international delivery.
Custom 3D Printing Orders
Shipping arrangements for custom printing jobs may depend on the size, weight and requirements of the finished product.
Where shipping is not purchased directly through our online checkout, applicable delivery charges will be confirmed as part of the custom-order quotation.
Contact
For questions about shipping or an existing delivery, contact:
NexGen 3D Prints
Operated under Spectrum Innovations
contact@spectruminnovations.org